Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Returned items must not be used beyond what is reasonably necessary to inspect and check the product. Items that have been used, worn, damaged, altered, or returned incomplete may be subject to a reduction in the refund where permitted by applicable UK consumer law.

To start a return, please contact us at support@mebzora.co.uk. Please do not send any item back before contacting us. We will provide the appropriate return instructions and return address for your order.

You can always contact us for any return question at support@mebzora.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We do not normally offer direct exchanges.

If you wish to replace an item, please contact us first. Where appropriate, you may return the original item and place a new order.

 

Refunds
Once we receive and assess your returned item, we will notify you whether the refund is approved. Where you are entitled to a refund, it will normally be processed in accordance with applicable UK consumer law. Please allow additional time for your bank or payment provider to process the refund. Where required by law, the refund will include the cost of standard delivery. If you selected a more expensive delivery option, we are generally only required to refund the cost of the standard delivery option.

Contact:

support@mebzora.co.uk